Returns and cancellations

You may change or withdraw an enquiry before HS Gold Covering accepts it. An enquiry list or WhatsApp request alone is not a confirmed order.

Contact us promptly if you need to request a change or cancellation. Approval depends on whether payment has been processed, products have been reserved, packing has started, or a made-to-order item has entered production. Made-to-order, customised and specially sourced products will normally not be cancellable once work or procurement begins.

Preserve the product, original packaging and delivery materials, and contact us promptly with your order reference, a description of the issue and clear photographs or video where available. We will review the information and confirm the appropriate resolution.

Wholesale purchases are not automatically returnable for change of mind, slow resale or minor colour and finish variation caused by lighting, screen display or normal batch differences. Every request will nevertheless be considered fairly and subject to rights that cannot be excluded by law.

Do not send goods back without written return instructions. If a return, replacement, credit or refund is approved, the return address, carrier method, allocation of shipping charges and expected processing time will be confirmed in writing. Refunds, where approved, are made through an agreed method after inspection and necessary deductions disclosed in advance.

Send requests to hsgoldcovering@gmail.com or WhatsApp +91 98474 91948. Include enough information for us to identify the order, but never send payment OTPs or account passwords.